Sometimes it is necessary to complain about something. Sometimes it is something 'big' and sometimes it is something that with hindsight we see as 'trivia'. But nevertheless we seem to find no difficulty in registering our complaint, either on line or by telephone or even in person.
I thought about this yesterday when something quite remarkable happened. At 11.30 on Wednesday morning I decided to order two Winter sweaters from Woolovers. (if you haven't dealt with this excellent firm do have a look at their website) and I rang their order line. It was answered by a charming young man who took my order promptly and efficiently, made sure he had all the information he required, said he hoped I would like the sweaters when they arrived - and we parted company.)
Yesterday morning, (Thursday), less than twenty-four hours later the two sweaters were delivered by the postman to my doorstep. I tried them on, they fitted perfectly, I liked them and their colours, (one deep pink and one blue/green) were really lovely. No complaints there then.
I thought about how easy we find it (or maybe that should be I) to complain - and I decided to send the company an e mail along these lines:
The two sweaters I ordered less than twenty four hours ago have arrived, delivered to my doorstep by the postman. They fit perfectly, I love the colours and the feel of the material (a mixture of cashmere and lambswool). The young man who took my order was charming, helpful and cheerful and I would like all of you in the office to know how much I value the service I received. Please pass this message round - a thank-you to you all for a job well done.
I had a thank-you e mail this morning saying how much they appreciated my e mail. Sometimes it is a good thing to say well done. I shall do it more often in the future..
Still in cheerful mode, as I write this we have had a visit from a grey squirrel, who inspected our bird table, had a nibble at the peanuts and then scooted up one of the Scots pines out of the way. That is the first grey squirrel I have seen in the garden - I do hope he is a regular visitor.